Mobile Service Management
The next evolution in IT Service Management is Mobile Service Management. For that reason, Aeroprise works with major technology and channel partners to deliver mobility solutions that meet your organization's specific help desk requirements. With alliances in the United States, Europe and Asia-Pacific, Aeroprise gives customers the freedom to choose how they want to evaluate, purchase and deploy Mobile Service Management solutions.

To learn how you can partner with Aeroprise, please contact Jill Kinman, Director of BMC Channel Sales, (866) 809-9102.

Strategic Partners

Authorized Resellers

BMC Software is a leading global provider of enterprise management solutions that empower companies to automate their IT and align it to the needs of the business. Delivering Business Service Management and Service Automation, BMC solutions span enterprise systems, applications, databases and service management. For the four fiscal quarters ended March 31, 2008, BMC revenue was approximately $1.73 billion. For more information, visit www.bmc.com.
Column Technologies is a global provider of infrastructure management and business intelligence solutions that help organizations better manage their internal and external services. We provide infrastructure and customer support applications, application development, consulting, managed services and training. Column implements only a select group of business processes and technologies. The Column team understands business processes, as well how they map back to the underlying technologies. Our integrated process and technology approach enables us to quickly deliver solutions. Column has regional offices in North America, United Kingdom, India and a worldwide network of partners.

Research In Motion is a leading designer, manufacturer and marketer of innovative wireless solutions for the worldwide mobile communications market. Founded in 1984 and based in Waterloo, Ontario, RIM operates offices in North America, Europe and Asia Pacific. RIM is listed on the Nasdaq Stock Market (Nasdaq: RIMM) and the Toronto Stock Exchange (TSX: RIM).
SMA Management Systems is a full service consulting firm focusing on IT service management applications since 1984. SMA specializes in help desk assessments, implementations, data integration, training and report writing. SMA product specializations include FrontRange HEAT and ITSM service management, Aeroprise mobile solutions, and Centennial asset discovery. FrontRange named SMA as its number 1 world-wide partner. SMA's success is the result of the firm's focus on client business requirements. SMA has been recognized by the Gartner Group, has written articles for industry publications, and is a regularly invited presenter at Help Desk Institute meetings.


IBM is the world's largest information technology company, with 80 years of leadership in helping businesses innovate. Drawing on resources from across IBM and key Business Partners, IBM offers a wide range of services, solutions and technologies that enable customers, large and small, to take full advantage of the new era of e-business. For more information about IBM, visit www.ibm.com.
Customer Centric Solutions are CRM specialists located near Sydney Australia. They specialise in providing world class Service Management and Sales Automation solutions to the wider Australian business community. They have expertise in both BlackBerry and Pocket PC based mobile technologies. They are a certified FrontRange partner with a significant HEAT and GoldMine customer base. They are certified RIM Blackberry system integrators.

AT&T is the largest wireless company in the United States, with more than 50 million subscribers who use the nation's largest digital voice and data network. AT&T is dedicated to providing customers with wireless technology designed to enrich their lives. Cingular serves 95 of the Fortune 100 companies and counts more than 80 percent of the Fortune 500 and more than 1,200 federal, state, and local government agencies as customers.
Fusion is the largest Remedy partner in the UK and has extensive experience delivering Service Management solutions. Fusion is a Top 5 Remedy partner in EMEA, and for the last 4 years has won awards from Remedy. The Fusion Support Centre is fully accredited by Remedy as an ATS (Authorised Technical Support Centre) and consistently receives high ratings from customers and partners.

Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel is widely recognized for developing, engineering and deploying innovative technologies, including two robust wireless networks serving approximately 54 million customers at the end of 2007; industry-leading mobile data services; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone.
GTSI is a recognized IT solutions leader, focusing exclusively on federal, state, and local government customers worldwide. For 20 years, GTSI has delivered maximum value to public sector customers by teaming with global IT leaders. GTSI is headquartered in Northern Virginia, outside of Washington DC, and has offices throughout the United States, including Hawaii, as well as overseas in Germany and Korea.

Verizon Wireless operates the nation's most reliable wireless network. It is the only major carrier with a 30-day network test-drive pledge that pays for calls if a customer isn’t satisfied and switches to another carrier. Headquartered in Basking Ridge, N.J., Verizon Wireless has the largest number of retail customers in the industry and is the most profitable wireless company in the U.S. The company is a joint venture of Verizon Communications (NYSE:VZ) and Vodafone (NYSE and LSE: VOD).
Kifinti is a full service solution provider with a focus on Service Management and Call Center. Our strength in Help desk, Asset management, Change Management and Customer service management is built on a foundation of top level relationships with the leading software vendors and a team of analysts, implementers and developers who have literally hundreds of successful projects under their belts. While our head office is in Toronto, Canada, we are equipped to deliver the services and products you need anywhere across North America.

Rogers Wireless Inc. operates under the brand name Rogers AT&T Wireless and is Canada's largest wireless communications service provider, with over 2.9 million customers and offices in Canadian cities from coast to coast. Rogers AT&T Wireless provides a complete range of wireless solutions including Digital PCS, cellular, paging, two-way messaging, and wireless data services. Rogers AT&T Wireless is wholly owned and operated by Rogers Wireless Communications Inc. (NYSE: RCN), which, in turn, is owned by Rogers Communications Inc., AT&T Corp. and British Telecommunications plc.
Rapid Technologies provides industry-leading Service Management software solutions that significantly improve operating efficiencies within an organization. As a Remedy reselling and consulting partner since 1996, Rapid Technologies has developed a process-oriented approach to delivering BMC Remedy and Aeroprise solutions. It is through these strategic partnerships, and the reputation of our consulting practice, that we have created a strong presence nationwide. Providing software and services to organizations ranging from Fortune 500 companies to the Federal Government, please visit www.raptek.com for additional information.

TELUS Mobility a full suite of wireless voice, Internet and data services through its PCS and Mike digital wireless networks. For more about TELUS Mobility products, please visit telusmobility.com.
REM Solutions, S.A., is a leading provider of IT Service Management (ITSM) solutions and a charter member of itSMF Spain. REM Solutions has great experience in the distribution, deployment and consulting of IT services, being a specialist of Remedy ITSM solutions. The goal of the company is to provide the services and support its customers need in their business development and growth. REM Solutions has a highly qualified team of Remedy professionals, reflected by their RAC (Remedy Approved Consultants) status and participation in projects throughout Europe. REM Solutions has offices in Madrid, Spain and Mountain View, California.
 
AttivaSoft is a leading ITIL Service Management Consultancy and Systems Integrator. Headquartered in Washington DC, with offices in San Francisco, Toronto, London, and South Africa, AttivaSoft is an IT partner you can trust.  Our sole focus is to assist clients by adding leverage to their business objectives through a broad array of best in class technology solutions.
 
 
For the past decade, Onix Networking has specialized in solutions that help revolutionize information technology infrastructure for secure, manageable and reliable data. Technologies used in our solutions include Business Intelligence, Network Security, Enterprise Internetworking, Wireless, Voice and IP Telephony, Service Management, and others. Onix partners with industry leading IT solution providers.
 
 
N-Tuition Business Solutions, based in Germany, has a number of Global Fortune 1000 companies as customers. We especially focus on supporting our customers in the organization of their IT Services Management and Customer Service Processes using best practices based standards such as ITIL. In close collaboration with our customers, we use our technical and operational know-how to implement solutions which achieve higher operational efficiency.
 
 
Xerion, based in London, was created to provide professional consulting services in support of Remedy Consulting Central. Only the highest quality staff, experienced in designing and implementing Remedy solutions, are commissioned to work in support of Remedy Central assignments. Xerion's Remedy Approved Consultants are fully versed in terms of best practices and approach, and at the same time, very familiar with the pitfalls that may be posed as a direct result of the flexibility offered by the product.